Refund Policy

Last Updated: January 2025

1. Overview

At STORE, we value our customers and aim to provide a smooth shopping experience. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Refund Eligibility

You may be eligible for a refund if:

  • The refund request is made within 7 days of receiving the product
  • The item is unused, unopened, and in original condition
  • The product received is defective, damaged, or incorrect
  • Valid proof of purchase is provided

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable or food products
  • Items marked as “Final Sale” or “Non-Refundable”
  • Used or opened products
  • Gift cards or promotional items

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Supporting photos or videos may be required for verification.

5. Refund Process

Once your refund request is approved:

  • The refund will be processed to the original payment method
  • Refund processing may take 7–10 business days
  • Shipping charges are non-refundable unless the error was on our side

6. Partial Refunds

Partial refunds may be granted for items that are returned in a condition different from how they were received or if only part of an order is returned.

7. Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or payment provider before contacting us.

8. Policy Updates

STORE reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page with a revised date.

9. Contact Information

STORE
Phone: 01836573813
Email: contact@developerazizul.com
Address: Dhaka, Bangladesh